Tickets & Modmail
Private support channels with transcripts, and a DM-based modmail system.
Features·~1 min read
Ticket system
Give members a button to open a private channel visible only to your support team.
code
/ticket setup
- Members open tickets with
/ticket openor a panel button - Each ticket gets its own channel with the opener + staff having access
/ticket closearchives it and generates a transcript- Transcripts can be exported for record-keeping
Configure categories, staff roles and welcome messages from Server → Settings on the dashboard.
Common setups
| Community | Ticket use |
|---|---|
| Gaming server | Ban appeals, report a player |
| Trading server | Middleman requests |
| Service server | Customer support, billing questions |
Modmail
Members DM Cortex; their message lands in a staff thread/channel where your team replies. Replies go back to the member as a DM — they never see who answered.
- Member DMs the bot → staff receive an organized thread
- Staff reply in-thread → delivered to the member via DM
- Full conversation history kept per user
💡 Tip
Point your server rules at modmail ("DM the bot for help") instead of pinging staff personally. It keeps requests organized and lets multiple helpers share context.